Episode 20 - What this year taught us

Summary

In this episode, Shaun reflects on the key lessons learned in the hospitality industry over the past year, emphasising the importance of clarity, the necessity of systems, strategic cutting for profitability, and evolving recruitment trends.

He encourages operators to focus on building a strong foundation for 2026 by learning from past experiences and making thoughtful decisions.

Takeaways

• Clarity beats speed in decision-making.
• Operators who paused for clarity outperformed others.
• Systems are essential for operational success.
• Cutting wisely can lead to better profitability.
• Smaller menus with a strong identity are more effective.
• Recruitment trends show a shift towards stability and growth opportunities.
• People seek belonging in their workplace.
• Investing in onboarding leads to better team retention.
• Pruning complexity can foster growth.
• Reflecting on what to leave behind can reset team dynamics.

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Mentioned in this episode:

Now Book It

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Now Book It

Go to https://www.nowbookit.com/